Help Center
Welcome to Magicblox Support
You can search the entire site, including forums, blogs, books, or FAQ's for answers using this Magicblox Search page
Beta is another term for New. Everything should work as it was intended, but we are still working out some kinks so please be gentle on us. If you find something you don't like, doesn't work, or should be done differently please submit Feedback or request Support. We appreciate your patience.
Magicblox helps children's book authors publish digital versions of their books. These digital versions consist of graphics, text, audio, and other interactive features that kids will enjoy. We do not sell these books, but merely allow the subscribers to read the books online or on portable devices such as mobile phones and digital readers.
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Within our Community section, we have a Magicblox News blog where we will be posting news and updates about books, industry trends, and events. You can also follow us on Facebook and Twitter for the latest updates.
Visit the Magicblox Parents Corner forum in our community section to meet other parents and discuss and share ideas and resources about parenting.
Reading
You can read books from our library with pretty much any mobile device running the Apple iOS such as the iPad and iPhone or the Android OS* such as the Galaxy Tab, Nexus One, or Google TV.

* Android 2.3 OS and above is required to play audio.
Simply open up the Magicblox web site from your tablet or smartphone, select the book you want to read and click the "Read Me" button. The book should open up in the tablet browser without having to download any apps.
The minimum supported screen resolution is 1024x768 and the ideal minimum monitor size is 17" anything above this size will look even better.
We are continually working with new authors to publish their books to the library and although we hope to add new books every week, there is no set schedule.
We built and tested Magicblox to support the following browsers at this time.
- Google Chrome 5.0 and above
- Mozilla Firefox 3.5 and above
- Safari 4.0 and above
- Internet Explorer 7 and above
No. You are not authorized per the Terms of Use agreement to download or copy any material from our library. As a user, you are allowed to Read any book from our web site by opening it up over the internet.
You can read as many books as you want per month. You can read the same book over and over or you can read a different book every day. It's up to you. Our service is intended to put a large digital book library into the palm of your hand.
We have 3 levels of reading that our Authors can create books for. All grade ranges below are approximates. And of course, all parents are encouraged to read any level book to their children.
- Beginner - Up to 1st Grade
- Intermediate - 1st Grade to 3rd Grade
- Advanced - 3rd Grade and Beyond
During our initial Beta phase, we will only have some basic features such as illustrations, text and basic audio, but we will soon add advanced narrations and clickable sounds, clickable words, definitions, synonyms, word factoids, video, animations, and choose your own ending. It is up to our authors to create content that will expose these features, but our platform will enable them to create fantastic books.
Book Library
Select the book from the Books page that you want to read.

Book Details
Review the details of the book you choose and when you are ready, click Read Me! button.

Magicblox Web Reader
Read the book, turn the pages, listen to audio, and zoom.

User Accounts
You can change your password 2 different ways.
- If you are logged in, open up your My Account page and set and confirm a new password
- If you aren't logged in, use the Request New Password page and we will send you a link you can use to login and set a new password.
No. It is against the Magicblox Member Agreement and Terms of Use to share your account with anyone.
Author Accounts
Just add your book to our library (see FAQ) and once we approve it, your book will become instantly available on the iPad, iPhone, Android devices and web browsers through our single library, multiple platform strategy.
It's actually very simple. Magicblox Authors are our partners. We split 50% of the web site revenue (subscriptions, advertising, and sponsorships) into an author pool. When users click the Read Me button on the books, authors earn a percentage of the author pool based on their books read percentage.
- Authors publish their books to Magicblox in a digital format.
- Users subscribe to the Magicblox service for a monthly subscription fee.
- When users click the Read Me button for a book, authors earn a portion of the author revenue pool.
Click to see example
STEP 1 - CREATE YOUR ACCOUNT
- Start by creating your Magicblox User Account using your email address.

STEP 2 - REQUEST AUTHOR PERMISSIONS
- Fill out the Publish Your Book form and tell us about your book. We will review your request and once approved, we will give you author permissions to the site.

STEP 3 - CREATE ZIP FILES FOR BOOK AND PREVIEW PAGES
- Prepare a ZIP file with JPG images of each page of your book following this naming convention (bookname_000.jpg, bookname_001.jpg, ...)
- "bookname_000.jpg" must be the book cover
- Each JPG file should be 700px tall or wide (whichever is greater)
- Each JPG file should be less than 150kb in size
- Name the ZIP file "bookname.zip"
- Select up to 4 pages to show in the preview carousel and create another ZIP file.
- Name this ZIP file "bookname_preview.zip"

- Use the Create Book form to add your book. Access the form from the My Books tab within your My Account profile section.

- Fill out the required fields and click Save. (Red Stars are Required fields)
-
- Book Title
- Book Features
- Book Categories (email us at authors@magicblox.com if you don't see the one you need)
- Keywords – Simple words and word phrases to help readers find your book
- Authors and Illustrators – Use Magicblox Usernames for each owner
- # of Pages – Don’t include covers in this number
- Language – Select or Type in the language the book is written in
- Reading Level – Select Beginner, Intermediate or Advanced
- Book Thumbnail – This is the JPG image of your book cover
- ISBN – Enter your books ISBN number if your publisher gave you one.
- Description – Enter a brief (1 paragraph) description of your book
- Audio Book – You have the option to make your book an audio book by uploading an MP3 file with audio narrations or music.
- Web Site to Buy a Physical Book – Enter a URL where users might be able to purchase a traditional paper copy of your book.



STEP 5 - UPLOAD YOUR PAGES
- Upload your books pages and preview images using the tab at the top of the book page.

- Select the Preview and Book Pages ZIP files that you created before and click Upload Pages
- Note: You do not have to upload both ZIP files at the same time.

- Review all the information and click "Read Me" to ensure everything is correct. Use the Edit button to make any adjustments or add any additional pages.

- When you're ready to publish your book to our library, email us at authors@magicblox.com to let us know and we'll review it before adding to the shelves.
Within your account profile, there is a tab called Author Payment Information
Simply enter your paypal email address in this field and when it is time to be paid each month, we will issue your payment to this Paypal account.

Yes, this is a very good thing to do because the more links we have pointing to our site and your books, the higher your book and our site will rank with the search engines, which will make it easier for new users to find us.
Details about author payments found in section 4 of the Member Agreement.
If you have published content into the library, the amount of money owed to you will be calculated for each calendar month within 31 days of the previous calendar month ending and displayed on your account profile page. You may choose to receive the creator revenue you are due via PayPal or via paper check. Paypal payments may be made in Euros, GBP, or USD. All paper check payments are made in USD.
If you choose to receive your creator revenue via paper check, you will be paid on a quarterly basis. Specifically, no later than 45 days following the end of the calendar quarter, Magicblox will make a good faith effort to pay you the revenue that accrued during that quarter, using the contact information in our records. If Magicblox owes you less than $20 for Content sales within a given quarter, we reserve the right, at our discretion, to roll your revenue forward to the following quarter until $20 is reached.
If you choose to receive your creator revenue via PayPal, you will be paid on a monthly basis. Specifically, no later than 31 days after the end of a calendar month Magicblox will make a good faith effort to pay you the creator revenue that accrued during that month, using the contact information in our records. If Magicblox owes you less than $5 within a given month, we reserve the right, at our discretion, to roll your revenue forward to the following month until $5 is reached. It is your responsibility to update your contact information if it changes. If your account is inactive or terminated and we are unable to contact you using the contact information provided, we may also, at our discretion, charge a termination fee equal to the amount of unpaid creator revenue to cover administrative costs.
Yes, we strongly encourage authors to write their own blog posts. When writing blog posts, you may insert images or video links and even links out to your web sites where you book is offered for sale as long as your book is also listed in our library. All blog posts will be reviewed by the Magicblox team for relevency and adherence to our policies and removed if deemed necessary.
Absolutely. You own the complete rights to your content and you can do whatever you want with it. Magicblox is just one of many distribution channels for you to get your book exposed to children's book parents and readers. However, we hope that you see the value in our service and use Magicblox as a means to promote and share your book with a wider audience.
Yes. Consider Magicblox one of your marketing and distribution channels. Not only do we promote the site as a whole, but we will feature your books throughout our site, search engines, blogs, forums, special events, readings, and other Magicblox sponsored activities. We are only successful if you are successful, so it is imperative that we help you get your book exposed to our readers as well as attract new readers.
You do. All copyright rights belong to the creators of the books. Authors are just sub-licensing their material to our digital library in exchange for a portion of the revenue pool. If an Author ever wants to remove their book from our library, that will be up to them.
No. It is completely free to publish a book with us. Authors are responsible for bringing completed digital content, including the story, illustrations or pictures, audio and any other content that relates to their books.
Yes. If you have any book that would qualify as a children's books and want to publish it into our library, anyone can be an author. Just fill out the Author request form and work with us to get your book in the library. When our subscribers Read your book, you will begin earning money.
Billing
Step 1 - Select the Access Pass you have a coupon for.

Step 2 - Enter the coupon code in the box provided.

Step 3 - Review Order (The price gets reduced based on the coupon value.)

Step 4 - Submit Order

Step 5 - Verify Your Subscription (Under "My Account", click View)

You do not need a Paypal account. When you checkout, you will be brought to a Paypal payment screen with the option to use either your Paypal account or your credit card.

Magicblox LLC does not collect or store your billing information. We use Paypal.com to accept payments.
When you buy a Library Card, you will be redirected to a secure Paypal payment screen where you can enter your Paypal account or credit card and billing information if you prefer.

Once your payment has cleared with Paypal, you will be redirected back to Magicblox to begin reading.
Go to the Access Pass pricing page and select the option that is best for you. We have 1 month, 3 months and 1 year passes. You can save up to 17% if you buy the Butterfly Access Pass, which gives you unlimited access for 1 year.

Based on our Member Agreement, refunds for any subscription service Access Passes will only be allowed for unused periods. If a user has completed more than 1 day of a monthly subscription, we will not refund that month of service. Magicblox will only refund service for months beyond the current 30 day period that have not started.
Please contact us through our support page to request a refund for unused periods.
Magicblox is a subscription service and we offer 3 Library Card options that give parents unlimited access to the library. If you buy a 12 month library card, you can save as much as 17%.
